Why have I been charged when my account is not due for renewal yet?

Invoices are generated 2 weeks before your renewal date. The billing system does try to bill your account within those two weeks. You contact our billing team to extend the due date but if payment is not made on time suspension can occur. If you are billing in that time and wish to cancel your account, you will be refunded.

We bill before your renewal date to ensure that your account will always be up to date to avoid service interruption due to account suspension often caused by late payments. We also bill you in advance so that in case your payment method is not updated then you are reminded and given ample time to settle your account.

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